Every appointment I have had to wait at least 25mins to been seen, my first visit I waited about 40mins pass my appointment time to be seen. Told that I will have some therapy such as heat or cold packs then don’t get it, probably because they are running late. Instead of having the person stay and make sure I’m doing exercises correctly he leaves to do something else. The service should be better just because you have a lot of patients doesn’t mean you should be taking short cuts with some peoples care.